Client Terms: Workshops, Labs, Websites and Done-for-You Services

Last updated: 24 October 2026. Orders placed before this date stay under the terms that applied when they were placed.

These terms apply to every order with AiTronetiX (Pty) Ltd ("we", "us"). "You" means the person or business placing the order. Your services, prices and payment details are in the Service Order (ATX-CON-0003). Please read the bold parts carefully: they deal with cancellation charges, deadlines and limits on our liability.

1. ORDERS AND PAYMENT

1.1 Your order is accepted when you sign the Service Order or book electronically, and pay the amount due. An electronic booking is a valid agreement under section 13 of the Electronic Communications and Transactions Act (ECTA).

1.2 New clients pay 50% upfront and the balance before the session date or on go-live. An order of R3,000 or less is paid 100% upfront before the date.

1.3 Pay by EFT to the account in the Service Order and email us proof of payment. A payment counts once it reflects in our account. If the balance of a session is not paid before the date, we may release your booking and clause 3.1(c) applies.

2. THE SERVICES

2.1 Online labs run only if at least 5 seats are paid. If a lab does not run, you choose: a full refund within 10 business days, or a transfer to the next lab.

2.2 Grok Bots setup includes work up to the hours cap in the Service Order. We quote any further work separately, and only do it once you agree.

2.3 Done-for-you work (Grok Bots and AI Website Assistant):

• One revision round is included; we quote further changes separately. You approve the bot's content and answers before go-live.
• If you report no faults within 5 business days after go-live, the work is accepted. This does not affect clause 2.4.
• Give us access and content on time; delays may move go-live. Keep all accounts (hosting, AI provider, domain, messaging) in your own name. Third-party platforms are your accounts, and their terms and fees apply. Add the chatbot to your privacy notice.
• You authorise us to access the systems named in the Service Order, only for that order. We back up before making changes, and delete all credentials within 1 business day after completion; please then change passwords or remove our access.
• The bot tells users that it is an AI, gives no legal, medical or financial advice and hands such questions to a person at your business. AI output may contain errors, so monitor it. We are not liable for content that you supply or approve.
• Once you have paid in full, you own your content and your bot's configuration. We keep our templates, tools and know-how, and give you a non-exclusive, permanent, royalty-free licence to use them as part of what we delivered, for your own business.

2.4 Quality (CPA section 54): report faults within 10 business days after go-live; we fix them within 5 business days at no cost, or refund a fair part of the price if we cannot.

2.5 Sessions (workshops, labs): course materials are our intellectual property, for your own internal use only (not to resell, publish or train others). We teach with reasonable care and skill but cannot guarantee business results. After a warning, we may remove anyone who disrupts a session. We take photos or recordings of you only if you opted in on the Service Order; please do not record a session without our permission.

3. IF YOU CANCEL

3.1 Tell us in writing (email or WhatsApp is fine). Outside the cooling-off period (clause 4), the reasonable cancellation charge under section 17 of the Consumer Protection Act (CPA) for a session is:

• (a) more than 7 days before: full refund, less a R150 admin fee;
• (b) 72 hours to 7 days before: 50% of the amount paid is refunded;
• (c) less than 72 hours before, or if you do not attend: we keep 50% of the price and refund anything paid above that.

3.2 Instead of cancelling, you may at any time send a substitute, or move once to a later date of the same session, at no charge. We charge nothing if you cannot attend because of the death or hospitalisation of the attendee.

3.3 If you cancel done-for-you work before go-live, you pay for work reasonably done up to then and we refund the rest of what you paid.

4. COOLING-OFF (ECTA SECTION 44)

4.1 If you ordered electronically (online, by email or by WhatsApp), you may cancel without reason or penalty within 7 days after ordering. We refund you in full within 30 days, with no cancellation charge.

4.2 If you book a session date or ask us to start work within those 7 days, you are asking us to start early. You may still cancel before the session for a full refund, but a session already delivered, or setup work already begun at your request, cannot be undone or refunded.

5. IF WE CANCEL OR POSTPONE

5.1 You choose: a full refund within 10 business days, or a new date.

6. HOW WE USE AI

6.1 We use AI assistants (bots) in our communications, admin and service delivery, under the human oversight of Veronica Paddy. You can always ask to deal with a person instead.

7. YOUR PERSONAL INFORMATION

7.1 We use your information only to deliver your order, and send marketing only if you opted in (POPIA section 69). See our privacy policy: https://aitronetix.com/privacy-policy. Where we process personal information for you (for example, your customers' chats), our POPIA Operator Agreement (ATX-CON-0004) also applies.

8. OUR LIABILITY

8.1 Our total liability to you is limited to the fee you paid for the affected service. This limit does not apply to gross negligence or wilful misconduct, and nothing in these terms limits your rights under the CPA.

9. GENERAL

9.1 South African law applies. We will first try to resolve any complaint with you directly. For legal notices, our address (domicilium) is our registered office shown below and yours is the address in the Service Order; notices may also be sent by email.

Service Order (ATX-CON-0003)

This order is between AiTronetiX (Pty) Ltd ("we") and the client below ("you"). It includes our Client Terms (ATX-POL-0006) and, where we process personal information for you, our POPIA Operator Agreement (ATX-CON-0004). Copies are available on request.

Prices shown are the full amounts payable. We don't offer discounts unless one is published for a specific offer, such as the early-bird and colleague prices in our Workshop Booking Terms.